FAQs - Frequently Asked Questions

Feel free to proceed with placing an order even if the website indicates zero stock. Our inventory levels are dynamic, and unless the item is marked as "NON STOCKED," you can confidently place an order. Once we receive the stock, your order will be promptly fulfilled. Prior to placing an online order, we recommend contacting our Sales Team at +44 (0)1202 588900. They will provide you with information on the expected delivery date and assist you further.

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We pride ourselves on giving you the expert help and assistance you need to find the right product.

Call us now on +44 (0)1202 588900 to talk through your options with one of our in-house experts.

Alternatively use our Live Chat facility and let one of the team respond immediately.

We do not guarantee the immediate availability of any of our products unless the actual level of stock held is shown. Orders placed are checked by our sales team and customers are notified about any stock issues and availability at this stage. For many products, a Next Day service is available and for this we have a cut-off time of 1:30pm to guarantee the delivery to you the following day. This express service is available for most parts of the UK. We dispatch orders using either DPD, Fedex or Royal Mail Parcelforce, and we also have our own Van delivery service. Delivery times may depend on the destination and address.

Ordering and paying for your goods is easy. New customers must pay their first order online using a Debit or Credit card via SagePay(Opayo) or Paypal account.

Direct Bank payments or Payment via the telephone are also available, full details are given when using the checkout. Please note, we cannot dispatch your first order until payment has been received. For your security, if you don’t order for 18 months we may put your account on hold. That means the next time you order, you’re treated as a new customer, so you’ll have to pay for your order up-front.

If you are an existing customer and you would like to order online using an account facility, please call +44 (0)1202 588900 and we will discuss registering your account for this service.

Once logged into your online account you will be able to checkout with a Purchase Order (PO) and pre-arranged credit facility.

TERMS & CONDITIONS APPLY.

Any shortages or discrepancies must be reported within 3 working days on receipt of an invoice. Please call us on +44 (0)1202 588900 to get your delivery issue resolved.

Faulty / Damaged products Every care is taken to make sure your order arrives in perfect condition. But, if something should happen, and your order arrives damaged or defective, please call our Customer Services Team on +44 (0)1202 588900. They will arrange a collection and credit, exchange or refund – naturally, at no extra cost to you.

We welcome the opportunity to give you a quote for any larger quantities. Call our Sales Team on +44 (0)1202 588900 to talk through your requirements, we are here to help!

Orders placed before 1.30 pm on a working day are typically dispatched the same or next working day, subject to stock. Tracking from Parcelforce, Royal Mail or FedEx is sent when it ships. Standard UK delivery usually takes 2 to 5 days from receipt of the order.

Most products ship at a flat-rate carriage charge shown at checkout. Standard delivery is free on online UK orders over £100 ex VAT (£120 inc VAT). Pallet-sized items carry an extra charge that we confirm with you before dispatch.

Yes we can deliver outside of the UK but please contact us before ordering so we can quote carriage and delivery times.

Yes, free collection is available from our Christchurch head office. Call first so we can confirm stock and opening hours.

Tell the carrier and us within three days of receipt. If a parcel does not arrive, let us know within three days of the expected delivery date.

You have 30 days from delivery to request a return. Items must be unused, in original packaging, with proof of purchase. Call 01202 588900 for a returns number first. You cover return carriage, a 10% restocking fee may apply unless the item is faulty or the error is ours, and approved refunds go back to the original payment method within 10 business days.

No. Special orders, embroidered or personalised items, hazardous materials and flammable liquids or gases cannot be returned.

Call our Sales team on 01202 588900 before returning any item for a refund or replacement, we are happy to help.

Prices are shown ex VAT, and you can switch the display to inc VAT using the toggle at the top of the page. VAT is added at checkout.

Yes. Use the Add your logo page to upload your artwork, choose embroidery or print and the position, and we store the logo for any repeat orders you may have in the future.

Yes. We do not sell bladed articles to anyone under 18. They are delivered to mainland UK addresses only, with age verification on delivery. Business customers ordering for business use to a business address are exempt from the consumer checks.

Product pages have a Datasheets tab with the PDF, and clothing pages have a Size guide pop-up.