We have a 30-day return policy, which means you have 30 days from delivery of the last item on the order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
A restocking fee of 10% may be deducted from the credit note unless the return is due to faulty products or errors caused by Grove Sales Ltd.
To start a return, you can contact us at sales@grovesales.co.uk. Please note that returns will need to be sent to the following address:
Unit 3 Beaver Industrial Estate
8 Airfield Road
Christchurch
Dorset BH23 3TG
UK
All goods being returned must be accompanied by a returns number which can be obtained by calling our Sales Team on 01202 588900 to arrange the necessary return.
You will be responsible for the return of unwanted goods and the cost of carriage.
You can always contact us for any return question at sales@grovesales.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like, custom products (such as special orders or personalized items), We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on custom made products.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union – Right of Withdrawal
If your order is being delivered within the European Union, you have the right to cancel or return it within 14 days of delivery of the last item on your order, for any reason and without justification. If the 14-day period ends on a weekend or public holiday, it extends to the next working day.
You may also cancel an unfulfilled order before it ships. To cancel or request a return, log in to your account and manage your order directly.
For returns, your item must be in the same condition as received — unworn, unused, with tags and original packaging. You'll also need proof of purchase.
Once we receive and inspect your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. Note that the 10% restocking fee does not apply to EU withdrawal returns — you are responsible for the cost of return shipping unless the item is faulty or we made an error.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@grovesales.co.uk.
