Welcome to Grove Sales Ltd FAQs. Here you will find answers to our most asked questions. Still can't find what you're looking for, or have something we should know? Send us an Email - we're here to help.
Q1: CAN I PLACE AN ORDER IF YOU ARE SHOWING ZERO STOCK?
Feel free to proceed with placing an order even if the website indicates zero stock. Our inventory levels are dynamic, and unless the item is marked as "NON STOCKED," you can confidently place an order. Once we receive the stock, your order will be promptly fulfilled. Prior to placing an online order, we recommend contacting our Sales Team at +44 (0)1202 588900. They will provide you with information on the expected delivery date and assist you further.
Q2: WHAT ARE THE BENEFITS TO ME IF I CREATE AN ACCOUNT WITH YOU?
Q3: I AM UNSURE AS TO WHAT I NEED, CAN YOU HELP?
Q4: WHEN WILL I RECEIVE MY ORDER?
We do not guarantee the immediate availability of any of our products unless the actual level of stock held is shown. Orders placed are checked by our sales team and customers are notified about any stock issues and availability at this stage. For many products, a Next Day service is available and for this we have a cut-off time of 1:30pm to guarantee the delivery to you the following day. This express service is available for most parts of the UK. We dispatch orders using either DPD or Royal Mail Parcelforce, and also have our own Van delivery service. Delivery times may depend on the destination and address.
Q5: WHAT ARE MY PAYMENT OPTIONS?
Ordering and paying for your goods is easy. New customers must pay their first order online using a Debit or Credit card via SagePay(Opayo) or Paypal account.
Direct Bank payments or Payment via the telephone are also available, full details are given when using the checkout. Please note, we cannot dispatch your first order until payment has been received.
For your security, if you don’t order for 18 months we may put your account on hold. That means the next time you order, you’re treated as a new customer, so you’ll have to pay for your order up-front.
Q6: HOW DO I ORDER USING MY CREDIT ACCOUNT?
Q7: HOW DO I MAKE A RETURN?
Any shortages or discrepancies must be reported within 3 working days on receipt of an invoice. Please call us on +44 (0)1202 588900 to get your delivery issue resolved.
Faulty / Damaged products
Every care is taken to make sure your order arrives in perfect condition. But, if something should happen, and your order arrives damaged or defective, please call our Customer Services Team on +44 (0)1202 588900. They will arrange a collection and credit, exchange or refund – naturally, at no extra cost to you.
Q8: WHO DO I CONTACT IF I HAVE A REQUIREMENT FOR LARGER QUANTITIES AND WOULD LIKE A QUOTATION?
We welcome the opportunity to give you a quote for any larger quantities. Call our Sales Team on +44 (0)1202 588900 to talk through your requirements, we are here to help!