All returns to Grove Sales Ltd must be approved in advance.
All goods being returned must be accompanied by a returns number which can be obtained by calling our Sales Team on 01202 588900 to arrange the necessary return.
Unwanted goods may be returned within 30 calendar days of purchase providing, the goods must be unused and ‘as new’ and returned in their original packaging wherever possible. This should include all product boxes, all manuals and accessories, and returned in excellent condition.
15% will be deducted from the credit note as a restocking fee unless the return is due to faulty products or errors caused by Grove Sales Ltd.
We are unable to accept returns on custom made products.
If goods are found to be faulty and within warranty period, Grove Sales Ltd will issue you either a new product once evaluated or a repair by the manufacturer.
You will be responsible for the return of unwanted goods and the cost of carriage.
This returns policy does not affect your statutory or legal rights.
If you need more information please call our Sales Team on 01202 588900